osCommerce 2.2, MySQL 4.1.20, PHP 5.05
(I am only working with audio)
Problem #1
I am unable to get the player to show in any browser, IE7, Mozilla, Opera, just the text "You do not have one of the required plugins installed" Which is patently ridiculous as all three browsers cam play all 4 file file formats from other sources. I have tried several different mp3 files all give the same result. You can view the result here http://oztoys.com.au/index.php
Problem#2
The admin section seems to function correctly with the exception of the wmp player. I am unable to get wmp to play a file, the wmp window loads but play is not possible. QT loads and plays OK.

The testing I have done is using the following code inserted in various places in index.php and product_info.php, obviously on insert at a time.
"<?php require_once(DIR_WS_FUNCTIONS . 'cs_av.php'; doCineSoundContent('Index Default'; ?>"
"<tr>
<td align="center"><?php require_once(DIR_WS_FUNCTIONS . 'cs_av.php'; doCineSoundContent('Index Default'; ?> </td>
</tr>"
I am at a loss as to where to go from here. I expected a quick, problem free install ...My stores are quite heavily modified but I have had very few difficulties with contrib installations.
Graeme

Hi Graeme

Thanks for your enquiry. Sorry to hear of your problem.

The link you put in your last message worked (partly) for me. Voyage of the Damned played in QuickTime in the Firefox browser. However it didn't play in my IE6 browser.

My suggestion would be to convert your .mp3 files to Flash (upload an .flv file using CinseSound, then FTP the corresponding .swf file). Using this method, you won't have to worry about users having the latest plugins for the other players because Flash doesn't have this type of dependency.

If you like, I could set up a demo clip on your site to get you going. If you want me to do this for you, send me your osCommerce admin panel
login details and your FTP login details via the support email address in the CineSound User Guide.

Kind regards

Nick

Thanks for your reply. I do not have the latest Firefox as I only use it for testing.
I have tried your suggestion, using flash, both flv-swf and embedded swf and again it plays in the admin and not on the web page, just gives the same "You do not have one of the required plugins installed" message.

I notice on the http://www.trancemusicshop.com I receive the same message

I have tested both Flash and QT on 4 pcs - "WinXP SP2 IE7" yes, "WinXP SP2 IE6" no, "WinXP SP3 IE7" no, "WinVista SP1 IE7" no. All 4 PC's have the required plugins installed and working but only 1 will play. I had the same results with trancemusic.

I am unable to give access to the admin.

I have attached a copy of the source index.php, in it's live state, and a grab of the admin screen

Graeme

Hi Graeme

Thanks for the info. The fact that the clip plays in the admin section means you do have the required browser plugin(s). The problem may lie in the catalog/includes/plugins.js file, which checks the browser to see which plugins are available.

To pinpoint this as the problem, however, I just need you to make sure that in the 'Global Settings' section of the CineSound AV admin page - based on the image you sent me - you have checked ONLY 'QuickTime' in the 'Use Players' list.

If you haven't, then that would be the problem. If you have and it still doesn't work in the storefront, then I'll take a look at the plugins.js file and investigate further.

Let me know the result.

Cheers

Nick.

Here is the Global settings img you requested.

I tried to use QT and an mpg, saving the new clip flipped to this (see below) at the top of the screen and now I have four instances of "You Do Not etc" displaying and on the PC that shows the player I have four instances of the player, none of which will play of course.

1064 - You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'You do not have one of the required plugins installed.'; ' at line 1

insert into cs_content (cs_name, filenames, description, position, pages, active, pl_width, pl_height, auto_play, auto_loop, show_conts, capt, capt_pos, hid) values ('church', 'WMP:QTchurch.mpg:RL:FLA', '

Deleted the clip and all went back to before.

I tried mpg again and I only see a static image in QT, nothing in WMP and the usual "You Do Not etc" elsewhere.

Unless you have a bright idea I'm just about ready to pack it in and go back to "display_video_extract" an osc contrib, it works, just does not have the flexibility I require.

Graeme

Hi Graeme

To address a couple of the problems:

1) SQL problem in Admin

I'm presuming you copied and pasted the 'You do not have one of the required plugins installed' text into the description field of the clip settings - there is no way this text should appear there otherwise - and you may have added an apostrophe which caused the SQL statement to flip.

2) The ubiquitous 'You do not have one of the required plugins installed' messages.

I got a different result than your "WinXP SP2 IE6" test with the trancemusic store - it worked with my IE6 browser. I presume Javascript is enabled in all your test browsers. You should also disable the page cacheing in your test browsers.

I'd really like to sort this out for you because it is in both our interests that it should work, but it will be very difficult without at least FTP access to your site. If you set up a clip on any given page (which doesn't work), just send me the URL and I could get it sorted within 24 hours.

Otherwise it would take a long time if I just gave you a list of things to do and check - I'm sure you've got other things to do and it's part of my job to do this for you anyway. I have successfully customized dozens of stores and always backup and label any files that are altered as a matter of course.

Regards

Nick

The SQL was cut and pasted directly from the browser, I did not add or subtract anything. It has only appeared that once.
javascript is enabled, necessary for some store functions.
I will have to clear the customer data from the db so I can give you access. Our merchant agreement is rather strict on third party access.

I will post when it is ready.

Thank you
Graeme

Nick do you have an email where I can send the pass/login for admin and ftp

Graeme

Hi Graeme

You can send the details to:

it[at]open-source-services.com

(just replace '[at]' with the '@' sign).

It's coming up to midnight here, so I'll get on with the work first thing in the morning.

Thanks

Nick

Thank you Nick. It now plays audio, even in Opera.
WMP plays video in admin but only shows the window in a browser, still won't play.
I don't know whether its my flash files, but I am unable to get any flash player windows to show in admin or browser. Audio auto plays just fine but no controlls and as I need to have a play button ....
I get the control window when I play in a browser on my PC but not via the CineSound.

again thank you.

Graeme