Open Source Services

Hey,
I tried to create a new unit and got this error again :

Warning: mysql_data_seek() [function.mysql-data-seek]: Offset 0 is invalid for MySQL result index 30 (or the query data is unbuffered) in .........................................;/admin/cs_av.php on line 244


Help! Would that happen if I go PREMIUM ?
Best,
JEFF

Hi

It would be irresponsible of me to guarantee that the premium version will work perfectly for you because the problem may lie with your PHP/MySQL setup. BUT I can guarantee that all customers who buy the premium version get ongoing support until they are satisfied that the product is doing its job.

The premium version is more stable and of course has many more options, but if there is a problem with it, I may need access to your FTP account and osCommerce admin panel to fix it. If this is not a problem for you, then go ahead and order the premium version. I will be ready to support you if necessary.

Nick

It really wouldn't be a problem if I give you the details now to fix the problem I have with the free cinesound audio version. I'd like to see if properly work before buying it but as you say, it may be that the Premium it would work better for me, and on top of that it has many more features to offer. I don't know how much it costs, do you have a link so I can quick find it please?

Sure

You can find it here:

Or, just click on 'Upgrade' in the free version admin panel (top right of the screen)

Hello,

Thanks for your support.

Will look more into it soon... I've managed to browse in my phpMyadmin and see that a row was created. Do I have to make a fonction change to make the unit play correctly on my official website? Or is it just to check if all's good? The track was playing once the unit was created and then I tried to make a change to the URL Substring.

I tried -> product_info.php?products_id=100 but that cuts out part of the url when i save it

I tried -> products_id=100
I tried -> id=100
I tried -> 100

And still doesn't seem to work on my webpage.

(and also the track just plays 1 second and stop from the unit itself).

I'd appreciate it if you could help me out on this...
Best,
Jeff

Hi

for the URL substring try using just 'product_info' at first.

When you say 'the track was playing' - do you mean on your internet website (or admin page) or your local machine?

The fact that the unit was playing at some stage suggests the CineSound code is okay, but for me to get to the bottom of this problem I will need FTP access to yoursite and also osCommerce Admin panel. Please send the details via email if you want me to take a look at it.

Nick.

Hello,
I change the substring to product_info and it still didn't recognize the unit on the website and the track played back on the admin of course and not the website as there is something wrong with the substring.
Jeff

What's your email address?

Best,
Jeff

Hi Jeff

The fact that the player is appearing on your webpage (even though the clip isn't playing) means that the substring system is probably working okay. I had a look at your page source and there may be a problem with the filepath which points to the a/v file.

You can email me at it@open-source-services.com for further support.

Cheers

Nick

Hi

There was a problem with the file path which I have corrected in the file:

includes/functions/cs_av.php

it was mainly due to your directory structure being a bit different from the default oscommerce setup. This was the reason nothing was playing in the storefront. You will notice that I hardcoded your website address into that file to make it work, so it will only work for that specific site now.

But that wasn't the only problem.

The reason why only the first few seconds played before the clip stopped is to do with javascript. Javascript functions will stop Windows Media Player if they are called. Particularly in your product_info.php page (which I haven't altered), you have hardcoded javascript function calls for creating popups just above the WMP player. These are interfering with WMP.

As a test, try to temporarily disable javascript in your browser and see if it makes a difference. There is a way to stop the javascript interfering with WMP, but if you wanted me to do it, it would have to be a paid job.

I guess the good news is that the CineSound code wasn't at fault

Nick